Account Manager - Wollongong

Join Our Team - Great Benefits Included!

We're hiring for an Account Manager based in Wollongong! This is your chance to be part of a dynamic team in a growing company that values its employees. We're offering a competitive salary plus an attractive benefits package, including:

🚗 Company Vehicle (Valued at ₹15,000-₹20,000/month) - Fully maintained and insured
💻 Laptop - To help you stay connected and efficient
📱 Smartphone - For seamless communication on the go

If you're looking for a career move with excellent perks and a supportive work environment!

📩 Apply now and take the next step in your career journey.

JOB PURPOSE:

1. To provide superior service, grow and maximise all business opportunities in our Active Client portfolio.
2. To lead, develop, manage, and provide superior service to our on-hire Employees.
3. To generate and qualify leads for new business and growth opportunities.
4. To engage, develop and grow new clients.
5. To build a pipeline of new potential clients and execute end-to-end new client onboarding process.

REPORTING TO: Business Unit Manager.

MAIN DUTIES/RESPONSIBILITIES:

1. Achieve Job Fill Ration of 95%.
2. Place all suitable and successful candidates in work.
3. To build a pipeline of new potential clients and execute end-to-end sales cycle, including new client onboarding process.
4. Maintain ongoing Client contact, by keeping them up to date on the progress of open job orders.
5. Active reverse marketing of available on-hire employees, daily and weekly.
6. Generating valid and qualified new business leads.
7. Arranging and attending active client and site visits.
8. Arranging and attending toolbox talks.
9. Attend and facilitate site walkthroughs for new employees.
10. Arranging and attending new client visits.
11. Execute end-to-end sales cycle, including new client onboarding process.
12. Follow and implement iStaff Account Management Processes with current and new clients.
13. Actively participate in developing and growing new client accounts.
14. Ensure active clients WHS Safety Inspections are up to date, always.
15. Complete face-to-face Employee WHS Consultations.
16. Leading the upskilling and developing of our on-hire Employees.
17. Work very closely with our Operations and Recruitment Teams, to ensure iStaff Australia business goals and targets have been achieved.
18. To always ensure system and safety compliance.
19. To promote and represent the iStaff Australia brand in the upmost professional way.
20. On call and after-hours duties as required.

ESSENTIAL - Personality Traits:

1. Leadership skills.
2. Willingness to grow and learn.
3. Ability to create and build highly performing relationships at all levels.
4. Chameleon, ability to adapt to any situation and person.
5. Confident but not arrogant.
6. Proactive approach to self-reflection and improvement.
7. Persuasive communication (ability to win friends and influence people).
8. Ability to make decisions and take feedback.
9. Persistent and resilient.
10. Positive energy and driven to be successful.
11. Driven and determined to produce results.
12. Ability to priorities and escalate when and where necessary.
13. Solution focused.
14. Problem solving skills.
15. Time management and organizational skills.
16. Attention to detail and accuracy.
17. Excellent English skills, speaking, reading, and writing.

EXPERIENCE:

• 4 years of recruitment agency experience or industry experience is essential.
• 2 years sales/account management experience in recruitment or related industry.
• Proficient computer skills.

PIP's:

1. Attend 10 active or new Client Account Management visits per week.
2. Generate and onboard 1 new or dormant Clients in our industry vertical per quarter.
3. Attend five site walkthroughs for new employees per week on your own.
4. Organise & attend one active or new Client Tool Box Talk per week on your own.
5. Conduct 12 Face to Face Employee WHS consultations per quarter.
6. Achieve 0% outstanding Active and New Client WHS Inspections

Branch PIP's:

1. People in work - in line with current budget.
2. Billable hours - in line with current budget.
3. No LTI's (lost time injury).